Last week, I got a phone call from a gentleman in California whose dog had just had surgery and the bill was $4600. At the time, he didn't have pet insurance, but this episode stimulated his interest. He did some investigation into pet insurance and found out something that didn't make sense to him so he called me with the following question. "Is it really true that I would have to pay the veterinarian and then seek reimbursement from the insurance company? That's not the way my human insurance works, or for that matter, any of my other insurance works.... Read more →